Support
Help for customers & authors
ReadTrade support for purchases, downloads, publishing, and account questions. We typically reply within one business day.
Customers
Buying & downloads
- • Issues with checkout or payment confirmation
- • Can't find a title in My Purchases
- • Download or watermark problems
- • Account access / password help
- • Refund or order questions
Authors
Publishing & sales
- • Uploading or replacing a master PDF
- • Pricing, categories, and publish status
- • Cover image or listing issues
- • Sales / order visibility on your dashboard
- • Author account access
Send a support request
Tell us whether you're a customer or author and what you need help with. Include order IDs or book titles when relevant.
Quick answers
Where are my books?Log in as a customer and open My Purchases to download owned titles.
How do I sell a book?Create an author account, open Author studio, and upload a title with cover and PDF.
Who can buy?Only customer accounts can checkout. Authors publish; customers purchase.
Response timeSupport aims to reply within one business day (Mon–Fri).